We told our Calgary account person that we were done with Regus. The hidden 3 month virtual office fee/contract renewal that, after the 12 month contract i've signed, regus try to charge me. Shilo Burt is the founder and CEO of DF Consulting Inc, a recruiting & HR Consulting company headquartered in Calgary AB. Heck printing on my expensive little home printer is cheaper than that.Boardrooms? I of course followed up with Regus as well, thinking (in good faith) that a mistake has been made. A Google search turned up a lot of complaints about hidden fees in their lease agreement. Although renters usually expect to pay through the owner of the property for utilities, they usually only expect to do so if it is specifically included in the lease. Who makes me feel bullied and powerless. Her Veeto membership cost $42.95, and that membership allows her to Veeto any purchase from any company, not just this Regus lease agreement. And if something sounds too good to be true, it usually is. Yep but the cost is astronomical (the rental cost was so high to borrow a boardroom in the facility that not once did I see anyone use either of the 2 rooms). Technically, Regus is the tenant. According to a recent class action lawsuit against Regus PLC and its subsidiaries, the company allegedly charged fees … … Suddenly we get an email from another Regus contact we've never dealt with, saying that we still owe for our mailbox fee. So it turns out absolutely nothing is included for your rent. Regus Offers Terms and Conditions Day Office: Quoted price is lowest hourly Day Office rate available. On top of that, I've talked … The entire ordeal cost over 6,000.00 dollars including mis-billing and incorrect late fees… So given that we are opening this up to others to use for free, there really is no good reason to not use it and risk being inadvertently auto-renewed. In most jurisdictions in the US, there are statutes that obligate landlords to give tenants these kinds of important reminders--in some cases, even multiple reminders. That is your actual deadline for giving written notice of termination, not the contract's end date. In showing it to a legal friend afterward, they exclaimed "if you had of showed me this before, I could have told you to never sign it!". Regus has been in business for over 30 years and has an extensive network of locations … That we thought was terminated along with our lease. He tells us that no - we still have an agreement with him lasting another 2 months, and owe an additional 2 months of fees on top of that. This is the part that gets most people, resulting in inadvertent auto-renewal and a bill for, say, an extra $20,000 for an unplanned 24-month extension that you were not planning to use. In our current office (4 times as big, way nicer, and in a much better location) we're saving almost 50%! We actually ended up paying over $30K. Sure, you could ask your attorney to review your Regus contract and identify any potential pitfalls. Free for Regus customers only. How do you … The worst part is the hidden “restoration fee” … Prior to signing of my contract with Regus, Mark Sinclair (General Manager) assured me there would not be any additional fees/hidden fees. Get directions, reviews and information for Regus - California, Gardena - Gardena in Gardena, CA. Prior to signing of my contract with Regus, Mark Sinclair (General Manager) assured me there would not be any additional fees/hidden fees. Office: The promotion applies to any new Equipped Office contract signed … I kept forgetting, so I built a tool to automatically send Regus notice of termination prior to the deadline. Either they've tacked on about $1100 worth of collection fees, or they've tried to auto-renew us and charge us until spring 2016. Regus An upset customer approaches your desk to question you about hidden fees on her bill. There's an entire website called Regus Sucks devoted to people sharing their stories. I was informed by a competitor that Regus had hidden fees and … Don't leave this to the attorneys. Regus has office locations across 900 cities and their rates from vary from location to location. Regus’ unsavory and often legally fraudulent practices are well-documented and they have lost many court cases due to their policies. REGUS SUCKS. ", "And certainly Regus would not want to ignore all of those good things I have done for their business by trying to shake me down when I eventually decide to leave.". We anticipated (based off our conversations with Regus and our understanding of what we were signing) that we'd end up paying around $20K for the year. So what you may have to pay for a desk at a Regus office will depend on where you are. They put additional, hidden charges on the monthly bill, that require actively opting out. Not technically. Offer expires 08/31/2014. Regus believes in giving businesses unlimited choices, flexibility, and access to bright, inspiring workspaces. And we didn't use ANY of the extra services. Online complaints are primarily centered on hidden fees that are listed in their contract. Our company suddenly owes $1300.00 to Regus for this mailbox service. This company misrepresented themselves completely. Last thing: this is a nationwide effort, so feel free to pass this on to others in your network. We didn't even set up phones in our office due to the high costs - we just used our cell phones. It also receives a TrustScore of 3.8 out of 5 based on 4,414 reviews and a Facebook rating of 2.7 out of 5 based on 937 ratings. Accidental automatic renewal of a Regus contract can drain your finances. We've never dealt with him before. First, if you are not accustomed to reading legalese, then you might be wondering what this means. out there. 7 Reviews ... A lot of hidden fees … Start at the contract's end date (which you can typically find on the Online Office Agreement document under the Service Provision section), and count back three months. Get a quote today. At this point we figured that he was agreeing to close off our account (and not try and keep us looped in for an extra 2 months on top of the 2 we'd already paid). This allows Regus to sidestep any of those landlord obligations that the law imposes, like sending a certain number of auto-renewal reminders, in a certain way, a certain number of days in advance of the deadline. Verified customer My rental agreement is up at the end of the … I'm still waiting on the collections company to send me a breakdown, but I'm guessing it's either 1 of 2 things. But we just marked that date in our calendar. They put additional, hidden charges on the monthly bill, that require actively opting out. But if the agreement stated otherwise, we would have sucked it up and paid the remaining 2 months. We don't hear anything from them. Regus has so many hidden extra costs that it ends up costing you far more in the long run than what you anticipate. We just sent you an email. I built this tool to automate sending a notice of termination to Regus to prevent surprise auto-renewals, and I am opening it up for others who share my pain. The worst part is the hidden “restoration fee… How can the amount of $200.00 that was originally told to us but never invoiced balloon into $1300? What if you decide not to terminate after all? And be prepared for a battle when your contract finally comes to an end. LinkedIn recommends the new browser from Microsoft. The mail service (both in our office at our mailbox forwarding service from the other address) that we never received a single piece of mail that was apparently sent - we ended up renting a PO Box instead. Interview Question. Your only protection against the Regus automatic renewal clause is putting a procedure in place that ensures your decision to stay or leave Regus at the end of your current term is documented by a written notice you deliver to Regus prior to the auto-renewal deadline. Sure, their renewal terms were a little crazy - 3 months notice must be given or the lease auto-renews. Who won't take my calls. Printing? Why then is Regus able to get away with this so widely? Also, the few hundred it costs to have a lawyer proof a contract can save you far more in the long run. Current and future Regus customers are all encouraged to use it for free, and as more people... ...then maybe Regus will suddenly find it less lucrative to try to surprise people with auto-renewal on their way out the door. Our internet costs -$100/month/person. Something flexible, but affordable. There are multiple hidden fees that were not disclosed when I signed up, the contract is almost impossible to get out of early, customer … What Does The Regus Automatic Renewal Clause Say? And in the specific case of the Regus auto-renewal clause, that means scheduling an automatic notice of termination to be sent to Regus prior to the renewal deadline. They also have been known to increase rent with each new lease your sign. This fee included...well, that's pretty much it. I was informed by a competitor that Regus had hidden fees … I was informed by a competitor that Regus had hidden fees … … Get EVERYTHING in writing, because what you're told verbally never seems to actually be the case. I will give you my interpretation using a hypothetical example (disclaimer: I am not your attorney and this is not legal advice). We were paying just under $2K for a tiny office (less than 200 square feet) with 3 desks crammed in it. Choose from our extensive global network of office space, coworking, virtual office locations and meeting rooms around the world. But when you hire your attorney to do this for you, what you typically will get in return for the billable rate you pay is simply advice: "watch out for this," "this is what this means," etc. In any case, even if you decide to stay, giving Regus this valid notice termination should give you way more leverage to negotiate a much better renewal rate rather than the vague "prevailing market rate" that the contract describes--whatever that means. This is the law's attempt to protect unsuspecting tenants from unscrupulous landlords who might otherwise bury these kinds of hidden fees in the contract. Interview Question. A AlbertBramante Jun 26, 2018. When I was unable to make up my mind on the price, citing some other (cheaper) rentals, the sales person said '"but do those rentals include boardrooms, admin support, a stocked kitchen, etc?". One of Several Sneaky Fees Automatic renewal, the "business continuity" fee, the beverage fee--whether you are the business owner or the office administrator, if managing your company's Regus contract is your responsibility, then you should be familiar with every type of "hidden" fee for which is Regus … Regus - hidden charges and inaccessible This company misrepresented themselves completely. Second, what does the automatic renewal clause not say? When I followed up explaining that I felt this was a mistake and have already disputed it with the collections company, and that either I or them need to be sent a copy of the contract & invoice I was reminded again, to cease contacting Regus and to refer to my client agreement. San Francisco, California (PRWEB) … If you've used Regus before, what was your experience like? Regus sounds like the perfect solution, but I'm getting a distinctly oily vibe from them. In other words, I only care about forcing as many businesses as possible to pay us at least one more time, regardless of whether we are exchanging value or not. Staying on this point of Regus not sending you reminders of upcoming auto-renewal dates, let's look at the type of agreement you have in place with Regus--because it matters. Nobody seems to take over my complaint that started as soon as I … Of which I still don't have a copy. 86 reviews for Regus, 1.1 stars: 'What company doesn't allow for some flexibility under the current COVID-19 situation? We asked about getting a whiteboard in the office (all office furniture has to be Regus owned). $40/month/person. ", "I have always paid my Regus bills on time. on-time and without having to keep track of the deadline. Who hands something over to collections without even trying to collect first. Regus has so many hidden extra costs that it ends up costing you far more in the long run than what you anticipate. Given the two clauses pictured above, what is the procedure you must follow? For $0.40/sheet. I was informed by a competitor that Regus had … Anyone who has experienced this will agree that one of the most prudent things you can do when you enter an agreement with Regus is set up procedures to help avoid all of the sneaky fees Regus tries to hit you with. Most of us like to see a little something more - an invoice, a copy of the contract, etc. In other words, administration of that contract is not something you would typically hire a business attorney to do. When December came (our 3 month mark) we were so happy to give notice. How can something go from "please send us a copy of our contract that stipulates we owe this, along with an invoice" to 45 days later a collections issue? Legal fees will probably cost me more than the $1300.00, but now it's more of setting an example of how you should deal with you customers. When March came around and we decided to no longer continue with Regus … Community Manager Interview New York, NY. If you are going to go with Regus, I'd recommend bringing your contract … Resolved Regus Group — Hidden Fees. How were we to know there was this separate person in another city we were supposed to give notice to for that? Bait-and-switch, hidden fees, fees for services … And we chalked it up to a lesson learned - be more careful about understanding the pages of fine print. Please refrain from any further contact with Regus.". Ouch. This review was posted by a verified customer. No invoice is sent. We assume that Regus has decided the argument over $200.00 for a service that they've never even provided isn't worth their time. They've never even received or sent us a piece of mail in the year we've been paying them. I didn't feel that was unreasonable. This particular case, filed by San Francisco business law firm Ari Law P.C., claims that Regus failed to adequately disclose hidden charges to the client. I was informed by a competitor that Regus had hidden fees and … Instead, it is something called a "hospitality agreement." I let him know we'd need to first see a copy of this agreement that supposedly extends 2 months beyond our lease (we very well may have signed it, but we don't have any record - but then again, there was so much paperwork signed initially we might have missed it - which is why we asked for a copy) along with an invoice (the only invoice we had was for a $3.00 late charge). But I haven't rented from them (explanation … Regus - California, Gardena - Gardena 879 West 190th Street Suite 400 Gardena CA 90248. Know that there is a deadline for giving written notice of termination. The reason for this is simply pragmatic: if your business maintains 10-20 contracts with various vendors at any given time, then imagine what your ongoing fee would be if you were to hire your attorney to "manage" each of those contracts on an ongoing basis. Besides the internet. Prior to signing of my contract with Regus, Mark Sinclair (General Manager) assured me there would not be any additional fees/hidden fees. I'm sorry, but no business is going to fork out money just because someone tells them in an email that they need to. Regus rents a floor or building from the building owner, and then re-sells the space to Regus customers, and--this is the key point--Regus customers are neither tenants nor sub-tenants. ", "I have recommended Regus to many colleagues. And so long as we keep opening new locations at a fast enough rate (there are over 3,000 global Regus locations now), then we stay just a few steps ahead of the tidal wave of consequences we create by consistently ruining our relationships with one former customer at a time. We also receive a notice of service termination advising us they are no longer sending us mail (not that we had any) followed by an agreement termination, letting us know our agreement has been terminated. They didn't give us any grief. I pay 1/4 of that at Staples. And for the most part, these laws are effective and prevent this kind of abuse by landlords. Under the California Business & … I've learned some valuable lessons as a small business owner, that's for sure. Admin support - you bet, but they tell you after the fact you'll be billed $35/hour. Let's say that you are in a 24-month agreement with Regus and that you wish to terminate the contract at the end of the term. However, we do agree to pay 2 months worth of fees, and he agrees verbally to waive the late charge. "Wait, but I am the tenant, and Regus is my landlord." Then one morning, just over a month later, I get a collections call.
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